Sunday July 28th

10:00am - 10:15am | Your Bottom Line Is Only As Good As Your Front Line

There is one over looked strategy you must use to turn your team into Retail Rockstars that is fully supporting you.  Let’s stop the tug of war between you and them now!  Learn how to get everyone focused, excited, and reaching goals better than ever. If you want your business to make more money and do so with a team that is motivated to help you do it, this is a session you won’t want to miss!  


Speakers: Cathy Donovan Wagner | Retail Mavens

Where: Central Hall Lobby

10:30am - 10:45am | Bringing Brick & Mortar, Local Businesses Online with Fanbank

It’s never been easier for customers to find out about local businesses, or their competitors. Which means, if your business doesn’t have an online presence and online experiences, you’re falling behind. Find out how local businesses across the country are better connecting with customers and their communities.


Speakers: Nathan Lytle | Fanbank

Where: Central Hall Lobby

11:00am - 11:15am | How to efficiently scale your business with Channel Management Software

The world of e-commerce is growing bigger and more complex every year. Online sellers now have to choose buyer personas to target, which marketplaces to sell on, and which software best suits their needs and ability to scale. With the rapid evolution of Amazon and the growing dominance of sites like Walmart, eBay and more, it’s more important than ever to diversify your business model. Join Tim Bildstein from SellerActive as he takes you through a crash course in multichannel management software, and shows you the tools you need to manage, expand and scale your online selling channels, all from one powerful dashboard.


Speakers: Tim Bildstein | SellerActive

Where: Central Hall Lobby

11:30am - 11:45am | How loyalty programs will help you grow

Repeat business is at the core of success for most retailers. In this session, Lightspeed will cover how loyalty programs can help your store grow and turn shoppers into loyal repeat buyers.


Speakers: James Greco | Lightspeed

Where: Central Hall Lobby

12:00pm - 1:00pm | KEYNOTE: 10 Power Ideas to Keep Your Customers Close!

Customer service is like an election that’s held every day, and customers vote with their dollars. So here’s the question: What is it about your store that causes a customer to drive by competitors’ stores to get to yours? What’s new? What’s different? What’s exciting? In other words, what makes your store a not-to-be-missed stand out?

This presentation focuses on 10 things you can do RIGHT NOW to keep your customers close. You’ll learn how to move to the next service level to treat customers like guests; how to manage your in-store Moments of Truth; easy ways to exceed customer expectations; tricks to engage and connect with customers both in-store and online; and more. You’ll leave armed with strategies, tactics, tips and techniques to help you keep your customers closer than ever before!


Speakers: Rich Kizer, Georganne Bender | KIZER & BENDER Speaking!

Where: Central Hall Lobby

1:15pm - 1:30pm | The Retail Equation: Getting rid of “I don’t know”

If we ask you to explain what drove sales last week, could you answer with certainty? If not, we invite you to come to this session to learn why the Retail Equation should always be on top of your mind. You will learn how it can help you understand what is going on, and how you can leverage it to drive your top line.


Speakers: Patrick Thuot | SMS Store Traffic

Where: Central Hall Lobby

1:45pm - 2:00pm | How to Control Your Quantity to Drive Sales on eBay and Amazon

In 15 minutes or less we will share with you everything you need to know about how to create a sense of urgency with your buyers on eBay and Amazon and drive more sales to your growing business. 


Speakers: Kim Wren | SkuVault

Where: Central Hall Lobby

2:15pm - 2:30pm | Cradle to Grave Design: Your Key to Selling to Gen Z

Your guide to designing and selecting products for the eager buyers on the planet: Generation Z. Learn from this dynamic 15 year old how to make the big bucks by looking at the smaller details that entice her generation to spend their money…and their parents’ money.


Speakers: Samantha Rosenbaum | EcoFriendlySales.com

Where: Central Hall Lobby

3:00pm - 3:30pm | KEYNOTE: Sellers' Rights: Fight Back HARD when Brands Make Baseless Counterfeit Complaints

When falsely accused of selling counterfeit products, Sellers Rights provide Sellers with leverage to obtain retractions of the complaints and possibly recover SIGNIFICANT MONEY DAMAGES.


Speakers:CJ Rosenbaum, Esq | Amazon Sellers Lawyer

Where: Central Hall Lobby

3:45pm - 4:00pm | 4 Keys to a Killer Clearance Sale

There are 4 steps to moving out the most inventory ever AND putting the most cash in your pocket. This is not about only doing a sale. There is a science to all of retail inventory management – and this part is EASY to use once you know the 4 step process. You have never been taught this before, and you’ll be shocked at how easy it is to implement NOW.


Speakers: Cathy Donovan Wagner | Retail Mavens

Where: Central Hall Lobby

4:15pm - 4:30pm | How to efficiently scale your business with Channel Management Software

The world of e-commerce is growing bigger and more complex every year. Online sellers now have to choose buyer personas to target, which marketplaces to sell on, and which software best suits their needs and ability to scale. With the rapid evolution of Amazon and the growing dominance of sites like Walmart, eBay and more, it’s more important than ever to diversify your business model. Join Tim Bildstein from SellerActive as he takes you through a crash course in multichannel management software, and shows you the tools you need to manage, expand and scale your online selling channels, all from one powerful dashboard.


Speakers: Timothy Bildstein | SellerActive

Where: Central Hall Lobby

4:45pm - 5:00pm | Bringing Brick & Mortar, Local Businesses Online with Fanbank

It’s never been easier for customers to find out about local businesses, or their competitors. Which means, if your business doesn’t have an online presence and online experiences, you’re falling behind. Find out how local businesses across the country are better connecting with customers and their communities.


Speakers: Nathan Lytle | Fanbank

Where: Central Hall Lobby