Sunday March 17th

9:30am - 9:45am | Using Technology to Create a Great Returns Experience

At least thirty percent of all products ordered online are returned. And, ninety-five percent of online shoppers say they will buy from an e-tailer again if the returns experience is easy and convenient. With numbers like those, it’s evident that a clear and flexible package returns policy and process is essential to the health of ecommerce businesses. But, what does that mean? Join Stamps.com as we discuss what online shoppers are looking for in a returns policy, how your returns policy can impact customer loyalty, and strategies for offering low cost or free return shipping while keeping costs under control.


Speakers: Andrew Gallup | Stamps.com Endicia

Where: Central Hall Lobby

10:00am - 10:15am | How to efficiently scale your business with Channel Management Software

The world of e-commerce is growing bigger and more complex every year. Online sellers now have to choose buyer personas to target, which marketplaces to sell on, and which software best suits their needs and ability to scale. With the rapid evolution of Amazon and the growing dominance of sites like Walmart, eBay and more, it’s more important than ever to diversify your business model. Join Tim Bildstein from SellerActive as he takes you through a crash course in multichannel management software, and shows you the tools you need to manage, expand and scale your online selling channels, all from one powerful dashboard.


Speakers: Timothy Bildstein | SellerActive

Where: Central Hall Lobby

10:30am - 10:45am | Your guts vs your data: Where is the truth? Learn how to use your numbers to make more sales in this presentation by a Lightspeed expert.

Learn how to start collecting data effectively, tools you can use, and key metrics you should be looking at when it comes running a more efficient business. Lightspeed will be going over which reports you should be using – and why – in this 15 minute seminar.


Speakers: Caro Jang | Lightspeed

Where: Central Hall Lobby

11:00am - 11:15am | Use Existing Technology to Deliver Effective In-Store Marketing

Did you know you can use your physical store’s technology to onboard shoppers to your e-commerce website, loyalty program, social media accounts, and more? Presenting PromoPRNT, an innovative way to use your existing technology to deliver promotions, advertisements, and miscellaneous messages such as now hiring, store hours, and links to your social media pages. With no integration needed, it’s never been easier and more cost-effective to print promotions for shoppers directly at the point of sale. And because PromoPRNT is cloud-based, managing your marketing remotely has been simplified – even if you operate multiple locations!


Speakers: David Salisbury | Star Micronics

Where: Central Hall Lobby

11:30am - 11:45am | Is Your Inventory Hurting or Helping You?

It’s your single largest expense. And is your most important one. Are you using your inventory to grow your business? Or is it strangling you? You work hard to make good decisions about how much to order and when to bring it in. Do you know the connection between your SKUS and your financial analysis? Cathy Donovan Wagner is a retailer and consultant who wants to shorten your learning curve. She will share exactly what to do to better control your inventory, increase your cash flow and put more money in your pocket now.


Speakers: Cathy Donovan Wagner | RETAILMavens

Where: Central Hall Lobby

12:00pm - 1:00pm | KEYNOTE: How to Prosper in Turbulent Times

Are you stuck in a retail rut? Do customers ignore the very things that once got them off the couch and in your front door? Are you looking for new ideas to re-energize your business? Then you’ll want to join Rich Kizer and Georganne Bender for an hour of non-stop traffic-building, profit-producing, attention-grabbing, sales-generating, competition-miffing, customer-winning ideas you can’t afford to miss!

You’ll learn what today’s demanding customers expect from a visit to your store; how to see your store through your customers’ eyes, how to manage your store’s moments of truth, and more. You’ll leave this presentation armed with strategies, tactics, tips and techniques to improve your operation, thrill your customers and dramatically improve your bottom line.


Speakers: Rich Kizer, Georganne Bender | KIZER & BENDER Speaking!

Where: Central Hall Lobby

1:15pm - 1:30pm | Using Technology to Create a Great Returns Experience

At least thirty percent of all products ordered online are returned. And, ninety-five percent of online shoppers say they will buy from an e-tailer again if the returns experience is easy and convenient. With numbers like those, it’s evident that a clear and flexible package returns policy and process is essential to the health of ecommerce businesses. But, what does that mean? Join Stamps.com as we discuss what online shoppers are looking for in a returns policy, how your returns policy can impact customer loyalty, and strategies for offering low cost or free return shipping while keeping costs under control.


Speakers: Andrew Gallup | Stamps.com Endicia

Where: Central Hall Lobby

1:45pm - 2:00pm | 5 Ways to Identify if Your Current Shipping Strategy is Working

Shipping and shopping go hand-in-hand nowadays, which is why an effective shipping strategy should be at the top of your priority list.  Join Refund Retriever’s Founder and President as he shares five ways to help you evaluate your current shipping efforts and strengthen your parcel efficiency. You’ll learn ways to streamline efforts, save money and optimize your shipping performance.


Speakers: Brian Gibbs | Refund Retriever

Where: Central Hall Lobby

2:15pm - 2:30pm | From Loyalty Programs to Repeat Buyers

Loyalty programs, are they really worth it? Lightspeed tells you why rewarding customers means making more profits. Learn about how a loyalty program can help you distinguish between your most and least valuable customers. Next step? Turn those most valuable customers into repeat buyers.


Speakers: Caro Jang | Lightspeed

Where: Central Hall Lobby

3:00pm - 3:30pm | PANEL: Loyalty Among Consumers: Retention, Respect & Revenue... A Discussion to Help Your Retail Business Thrive

Capturing customers is one thing… keeping them is another. In this panel discussion you can expect to gain quality insight from industry leaders on ways to not just attract customers but retain them while building brand loyalty and revenue.


Speakers:

Nicole Leinbach Reyhle | Retail Minded

Where: Central Hall Lobby

3:45pm - 4:00pm | How to efficiently scale your business with Channel Management Software

The world of e-commerce is growing bigger and more complex every year. Online sellers now have to choose buyer personas to target, which marketplaces to sell on, and which software best suits their needs and ability to scale. With the rapid evolution of Amazon and the growing dominance of sites like Walmart, eBay and more, it’s more important than ever to diversify your business model. Join Tim Bildstein from SellerActive as he takes you through a crash course in multichannel management software, and shows you the tools you need to manage, expand and scale your online selling channels, all from one powerful dashboard.


Speakers: Timothy Bildstein | SellerActive

Where: Central Hall Lobby

4:15pm - 4:30pm | 4 Steps To Moving More Inventory Faster Than Ever

There are 4 steps to moving out the most inventory ever AND putting the most cash in your pocket. This is not about just doing a sale. There is a science to all of retail inventory management – and this part is EASY to use once you know the 4 step process.


Speakers: Cathy Donovan Wagner | RETAILMavens

Where: Central Hall Lobby

4:45pm - 5:00pm | Use Existing Technology to Deliver Effective In-Store Marketing

Did you know you can use your physical store’s technology to onboard shoppers to your e-commerce website, loyalty program, social media accounts, and more? Presenting PromoPRNT, an innovative way to use your existing technology to deliver promotions, advertisements, and miscellaneous messages such as now hiring, store hours, and links to your social media pages. With no integration needed, it’s never been easier and more cost-effective to print promotions for shoppers directly at the point of sale. And because PromoPRNT is cloud-based, managing your marketing remotely has been simplified – even if you operate multiple locations!


Speakers: David Salisbury | Star Micronics

Where: Central Hall Lobby

5:15pm - 5:30pm | How to Write Plans of Action for Amazon

Join Attorney CJ Rosenbaum as he shares how you can draft your own Plan of Action for Amazon. Attendees can expect to learn how to identify the root cause of the problem with your account (perceived or an actual issue), persuasively draft an Immediate Corrective Action plan and craft the systemic changes to your business that will persuade Amazon’s staff to reinstate your selling privileges. This is a must know for every Amazon seller and a session not to miss! 


Speakers: CJ Rosenbaum | Amazon Sellers Lawyer

Where: Central Hall Lobby