Tuesday July 31st

9:30am -9:45am | Generation Z: Who Are They and What Do They Want?

Gen Z are the new kids on the block. Though younger than Millennials, this group already has $143 billion in buying power. This 15-minute presentation will cover how retailers can target Gen Z shoppers by breaking down who they are, what they like, and how to reach them. 


Speakers: Meaghan Brophy | Independent Retailer

Where: Central Hall Lobby

10:00am - 10:15am | 3 Steps to Understanding Shipping Surcharges

Often referred to as a “service fee” or “handling charge”, surcharges are additional expenses applied on top of already existing shipping fees. Varying from temporary surcharges – such as holiday surcharges applied during peak shipping periods – to permanent fees that range from fuel surcharges to large package surcharges, there is a wide range of additional expenses that shipper’s shippers need to know about. You’ll gain insight on these extra charges, PLUS how you can save money on your parcel spend.


Speakers: Brian Gibbs | Refund Retriever

Where: Central Hall Lobby

10:00am - 11:00am | The Sale That Really Works

How long have you been trying to create a sales event that really creates urgency and gets people to come to your store? There is a science to moving out the most product and putting the most cash in your pocket.  If you are guessing, you’re losing money.  Cathy Donovan Wagner knows because she spent years trying to figure it out in her own stores.  Now she wants to save you all that time and trouble. You have NEVER been taught this before and you will be shocked at how easy it is to implement now.


Speakers: Cathy Donovan Wagner | RETAILMavens

Where: Central Hall Lobby

10:30am - 11:00am | Maximizing Sales with eBay’s Promoted Listings

Learn how to unlock more sales and boost your item visibility on eBay with Promoted Listings. Theresa Cox, a long time eBay seller, will share tips on how Promoted Listings has helped her drive success on the eBay platform. It’s time to take your online business to the next level!


Speakers: Theresa Cox | eBay

Where: Central Hall Lobby

11:15am - 11:30am | How Agile Retailers Compete by Mobilizing POS Inventory Data

Inventory management is key for profitability in retail. Disappointing customers by missing trends or not meeting their demand puts retailers in a serious deficit when they have to rely on reactive discounting. Consumers have high expectations, demanding inventory visibility in real-time across all channels and wanting to be able to shop seamlessly wherever, whenever. Learn to change your mindset and use your POS inventory data to grow profitably!


Speakers: Jonathan Russel | Springboard Retail

Where: Central Hall Lobby

11:30am - 12:30pm | Flipping Out of The Retail Pit of Misery®

Flipping Out of The Retail Pit of Misery®
Why is it that some retailers can outperform everyone, while others struggle to make even last year’s results?  By breaking through the limiting professional and personal barriers of the retail mindset, Terry Hawkins is able to show how to achieve impressive increases by changing patterns and past behaviors. It’s hard to describe the impact this session will have on you and your business –  the way you think, feel, and do – forever!


Speakers: Terry Hawkins | Progress Retail

Where: N243

12:00pm - 1:00pm | KEYNOTE: Takeover My Makeover: How to Re-invent Your Retail Space!

When was the last time you gave your store a fresh coat of paint, new carpeting or simply spiffed up the sales floor? Last year? Five years ago? Never?Well, if a complete remodel isn’t in the cards any time soon, you won’t want to miss this presentation! You’ll learn which layout is right for your sales floor; How to choose interior colors, signing and décor; How to properly utilize your store’s Decompression Zone; How to merchandise Speed Bumps, Power Walls and Merchandise Outposts to help you sell more; Where to place the Cash Wrap; How to use Cross-Merchandising; Vertical Merchandising, Visual Curve Merchandising, and more to encourage shoppers to stay longer and spend more in your store! 


Speakers: Rich Kizer, Georganne Bender | KIZER & BENDER Speaking!

Where: Central Hall Lobby

1:00pm - 2:00pm | How to Grow and Optimize Your Multichannel Business

Why would you want to sell on multiple channels, plus how can you expand to multiple selling channels, and what will you need to get started? Join SellerActive and learn how to get started and what success looks like.


Speakers: Jason Harra | SellerActive

Where: N243

1:15pm - 1:30pm | Discover cost effective ways to engage with shoppers before, during and after they shop at your store

Retailers, now more than ever  need to build customer experiences in-store, online and via events that make them stand out in today’s omnichannel world. Upselling and cross-selling needs to be embedded in your business, and it should not just be something that requires a human, but rather, implemented in an automated way that reaches every and each customer that physically comes into your store. As a retail tech company this is the reason Star Micronics has invested in in-store technology such as Digital Signage and PromoPRNT. Come and see the latest in retail technology as well as demos of Signage and promotion printing both on stage and at the Star table at IRC 2018.


Speakers: David Salisbury | Star Micronics Corporation

Where: Central Hall Lobby

1:45pm - 2:00pm | Shipping & Ecommerce: 5 Unexpected Tips to Thrive in 2018 & Beyond

Shipping is among the top ways to help your business thrive in the year ahead – particularly when you consider 95% of Americans shop online each year. With this in mind, managing your shipping priorities to save money on your parcel overhead and increase efficiency in your shipping efforts should top your to-do-list in 2018. From carrier contract negotiations to parcel auditing strategies to utilizing analytics and data to maximize your savings and efforts, you’ll gain practical insight to help your ecommerce business become more successful – and save more money – when it comes to shipping


Speakers: Brian Gibbs | Refund Retriever

Where: Central Hall Lobby

2:15pm - 2:30pm | Open To Buy: How To Control Your Inventory By Looking at the “Right” Metrics

Open to buy is a tool that creates big improvements in cash flow and profits.  Learn exactly what it is and if you need it. What difference would it make in your store if you had accurate consumer demand predictions? What metrics should you be looking at?  Also, you’ll see how setting up a correct classification structure impacts data analysis, open to buy and – most importantly – your cash.


Speakers: Cathy Donovan Wager | RETAILMavens

Where: Central Hall Lobby

2:30pm - 3:30pm | How Springboard Retail POS and Retail Management Platform Can Help You Compete Like A Retail Giant

Springboard Retail is cloud-based POS software designed by retailers, for retail, built specifically for growing multi-store, multi-channel brands, the software is easy-to-use and delivers actionable real-time data giving retailers the agility they need to sell more, profitably. You’ll learn how Springboard Retail drives sales and margin with full inventory and customer management, providing unparalleled custom reporting, and portability across devices. 


Speakers: Jonathan Russel | Springboard Retail

Where: N243

3:00pm - 3:30pm | PANEL: What’s Hot, What’s Not & What You Need to Know in Retail Right Now

Join industry leaders as they discuss what’s hot, what’s not and what you need to know to help your retail business thrive in a competitive marketplace. From online selling to in-store strategies to how technology such as AI and more will impact retail and consumers alike… this is a not-to-miss panel discussion that will explore the realities of retail right now. Plus, come prepared with questions to ask industry leaders what you want to know! 


Speakers: Nicole Leinbach Reyhle | Retail Minded

Where: Central Hall Lobby

3:45pm - 4:00pm | Why do I need a SWOT Analysis?

Help identify the strengths, weaknesses, opportunities and threats impeding your sales growth.   Results end up driving shifts within your company from marketing to employee management and more. 


Speakers: Dennis O’Keefe | Workful

Where: Central Hall Lobby

4:00pm - 5:00pm | What’s Up (and Coming) with Social Media

What are the latest updates and releases in social media?  What can you can expect when it comes to marketing your business in the future on social media? You will learn about the latest social media features that you should be taking advantage of, what the current landscape of social media is, what the biggest trends for the future are, and why this should all matter to you and your business.


Speakers: Crystal Vilkaitis | Social Edge Co

Where: N243

4:15pm - 4:30pm | Discover cost effective ways to engage with shoppers before, during and after they shop at your store.

Retailers, now more than ever  need to build customer experiences in-store, online and via events that make them stand out in today’s omnichannel world. Upselling and cross-selling needs to be embedded in your business, and it should not just be something that requires a human, but rather, implemented in an automated way that reaches every and each customer that physically comes into your store. As a retail tech company this is the reason Star Micronics has invested in in-store technology such as Digital Signage and PromoPRNT. Come and see the latest in retail technology as well as demos of Signage and promotion printing both on stage and at the Star table at IRC 2018.


Speakers: David Salisbury | Star Micronics Corporation

Where: Central Hall Lobby

4:45pm - 5:00pm | Scaling Your E-Commerce Business 101

Want to save time? Want to increase productivity? Want to strengthen multi-channel sales? This 15 minute power session will share how to gain insight on re-pricing, FBA, drop shipping and more. You’ll learn the tools you need to know about to incorporate automation into your business while saving time and strengthening sales options.


Speakers: Tim Bildstein | SellerActive

Where: Central Hall Lobby

5:15pm - 5:30pm | Developing Store Leaders of the Future

The stores of the future that will survive and thrive require a new approach to retail front-line management, including being empowered with information, and managed and led by competent individuals. The retail talent war has already begun. You’ll learn best practice tips for developing store managers of the future and embody the culture your organization desires. 


Speakers: Raymond Riley | Progress Retail

Where: Central Hall Lobby