Wednesday August 1st

10:00am - 10:15am | 6 Ways you can Encourage your Employees to be More Innovative

Innovation is a collective effort.  Give your employees incentive to contribute to the company vision to help generate new ideas, plus gain realistic ways to strengthen your leadership and employee engagement. 


Speakers: Dennis O’Keefe | Workful

Where: Central Hall Lobby

10:30am - 10:45am | Two Revenue-Generating Strategies to Steal From Amazon

If you think Amazon is stealing your business, you’ve got lots of company.  Amazon is a behemoth that has completely changed how consumers think about shopping. But the truth is, if you’re losing business to them, it is only because you are letting it happen. Sure, Amazon is gaining market share at a ridiculous rate, BUT you CAN wrangle business back from them by taking a clear-eyed look at what they do and don’t do. You can grow your sales exponentially without using, or even knowing, algorithms. You’ll learn exactly how to fill the gaping void left by Amazon and increase your business and your profits right now.


Speakers: Cathy Donovan Wagner | RETAILMavens

Where: Central Hall Lobby

11:00am - 11:15am | Results & Resilience in the Workforce: How to Strengthen Your Workforce

Technology today can provide everything from massages to cab rides and preoccupies – and distracts – most of our waking moments. We have multiple generations struggling with their “feelings” and what to do with them bringing issues ranging from bias and discrimination, to being unable to handle feedback. Often times self-awareness is being replaced  with self-medication. What can we do as employers and leaders to equip this vital workforce with the “soft” skills that will create a strong “core” for results and resilience?


Speakers: Terry Hawkins | Progress Retail

Where: Central Hall Lobby

11:30am - 11:45am | The Social Selling Mindset: The Methods Retailers are Using to See Sales from Social

Before money comes mindset! Get in the mindset for success and learn the methods that other retailers are using to get serious about social media for their business – with serious results. We’re talking more engagement, traffic, and sales. This presentation includes real examples!


Speakers: Crystal Vilkaitis | Social Edge Co

Where: Central Hall Lobby

12:00pm - 1:00pm | KEYNOTE: The Future of Retail and E-commerce

In the 3.2 trillion dollar world of retail, eCommerce is the fastest growing segment. What exactly is fueling this massive growth and where is it heading? Get an analysis of the eCommerce industry by John Lawson, one of the most plugged in commerce experts in America. The eCommerce space keeps changing at a rapidly accelerating pace. What you learn today can quickly become outdated. Take a look into what worked and what has not worked in online retail, along with what’s on the horizon.
In this session we will focus on best practices for building/transitioning your business for success, the role of AI and automation for a modern business strategy, insights vs. instincts and building a modern insights-driven sales organization. Prepare to be enlightened and leave prepared to help your business thrive! 


Speakers: John Lawson | ColderICE Media

Where: Central Hall Lobby

1:15pm - 1:30pm | Scaling Your E-Commerce Business 101

Want to save time? Want to increase productivity? Want to strengthen multi-channel sales? This 15 minute power session will share how to gain insight on re-pricing, FBA, drop shipping and more. You’ll learn the tools you need to know about to incorporate automation into your business while saving time and strengthening sales options.


Speakers: Tim Bildstein | SellerActive

Where: Central Hall Lobby

1:45pm - 2:00pm | How Top Retailers Rely on POS Metrics to Boost Performance

Do you really KNOW your business? Do you understand why customers come back through your doors? Or why they don’t? Do you collect the right data? And are you prioritizing how you use that data to drive decision-making? Retail is changing dramatically and competing today means staying agile, pivoting quickly and using POS data to inform everything from inventory to staffing to marketing. Learn to compete like a retail giant with retail metrics!


Speakers: Jonathan Russel | Springboard Retail

Where: Central Hall Lobby

2:15pm - 2:30pm | Retail Loves to Launch, but How About Land?

How did your last merchandising and marketing campaign go? Was it planned meticulously, rolled out in a staged fashion with all stakeholders involved? Did it go off without a hitch, and were the results as expected? If so, this session is not for you. In a world moving faster and faster, you’ll learn a number of initiatives necessary to ensure that your next campaign objective not only launches properly, but lands as well.  


Speakers: Raymond Riley | Progress Retail

Where: Central Hall Lobby

2:45pm - 3:00pm | How your Culture affects Productivity

Looking to strengthen your company’s internal experience… and your employees work performance? Your company’s culture will influence every aspect of your employees’ workday.  Learn tips to increase employee satisfaction that often leads to increased productivity.  


Speakers: Dennis O’Keefe | Workful

Where: Central Hall Lobby

3:15pm - 3:30pm | Discover cost effective ways to engage with shoppers before, during and after they shop at your store

Retailers, now more than ever  need to build customer experiences in-store, online and via events that make them stand out in today’s omnichannel world. Upselling and cross-selling needs to be embedded in your business, and it should not just be something that requires a human, but rather, implemented in an automated way that reaches every and each customer that physically comes into your store. As a retail tech company this is the reason Star Micronics has invested in in-store technology such as Digital Signage and PromoPRNT. Come and see the latest in retail technology as well as demos of Signage and promotion printing both on stage and at the Star table at IRC 2018.


Speakers: David Salisbury | Star Micronics Corporation

Where: Central Hall Lobby